Terms & Conditions for Bookings at Tŷ Helyg Guest House
Thank you for choosing Tŷ Helyg Guest House. It is important to us that each guest is given all the appropriate information to make their stay as comfortable as possible. By making a booking to stay with us, you are entering a legal contract that is subject to these terms and conditions:-
Prices – Our prices indicated on our website or otherwise are for the room(s) and include breakfast(s) and taxes if appropriate
Restrictions – Children younger than 12 years may not sleep in a room without an adult in the same room. Dogs are welcome in designated rooms and must be booked in advance with us via telephone or email only. A £10.00 charge applies per stay per dog, with a maximum of 2 dogs per dog friendly room.
Making a Booking – To secure a stay with us, debit/credit card details are taken on booking. Rooms booked within 7 days of arrival we will require full payment for the whole booking.
Special Requirements – If you or any member of your party has any special requirements, please let us know at the time of making the booking. A copy of our access statement is available upon request, or can be viewed on our website. If you have an allergy please let us know at the time of booking
Cancellation – If you need to cancel your booking please let us know as soon as possible so that we can attempt to re-let the room. The full value of the booking will be charged if the cancellation is made less than 14 days before the date you are due to arrive. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let. For all cancellations an admin fee of £15.00 is made.
Curtailment – If you curtail your booking within 7 days of, or during your stay, please let us know as soon as possible so that we can attempt to re-let the room. If we cannot re-let the room, then you will still be liable for the remaining outstanding balance. If we are able to re-let the room for part of your remaining booking, then you will only be liable for any days that the room is not re-let.
Non-Arrivals – Should you fail to arrive and take up your booking during the normal check in times a charge will be made against your credit/debit card for the full outstanding balance
Third Party Bookings – If the person making the booking is different to the person taking up the occupation, the person who makes the booking may be held responsible for cancellation, curtailment or non arrival fees as well as damage or loss, and appropriate charges will be taken from their credit/debit
Holiday Cancellation Insurance – To cover any costs caused by you having to cancel, curtail or postpone, we recommend you taking out appropriate cancellation insurance
Non-availability of Accommodation – We would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.
Arrival – Your room will be available to you for check-in from 4pm until 9pm on the day of arrival, unless otherwise agreed with us. If we are unable to accept you on arrival for any reason, ie if you are, in our opinion, intoxicated, arrive with a dog which has not been booked in with us the full terms of booking still apply and you will be treated as a no-show/cancellation.
Departure – On the day of departure, we kindly request that you vacate your room by 10am to allow us time to prepare the room for our next guests. The balance of your stay is payable on departure by credit/debit card or cash.
Late departure is charged at £25 to cover staffing costs. Late departure is classed as any time later than 10 am.
During your stay – Our aim is to offer all our guests a relaxing and enjoyable stay and we kindly ask guests to respect other guests’ quiet enjoyment and relaxation. Guests are not permitted to have visitors to their rooms without our prior agreement. Accidents happen – please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income.
We appreciate it if you leave muddy shoes/boots and wet clothing in the boot/drying room
Group bookings – We do not normally accept large group bookings unless you would like to book all rooms. Please call us for information.
Any item taken from the rooms without our consent will be charged for. Lost keys will incur a £125.00 charge. (this equates to 1 x New front door lock and fitting and 20 new keys to be cut)
Liability – We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.